FAQs

How do I place an order?

It’s quick and easy to place an order on our website.  You will need a valid email address and be able to make payment by credit/debit card or PayPal.

Can I order or reserve an ‘Out of Stock’ item?

Yes.  Please email info@leathernoses.co.uk or telephone 01245 974700.  We will let you know as soon as the item is available.

Does anyone else see the information I provide to Leather Noses?

We will not sell your personal details to anyone else.
When you visit the site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
We use Shopify to power our online store and Google analytics to help us understand how customers use our site.  Please read our Privacy Policy that includes links to information on how these third party companies use your personal information:
Privacy Policy – www.leathernoses.co.uk

Do you accept international orders?

No.  We are sorry but Leather Noses only delivers orders to UK addresses (excluding the Channel Islands).  We are unable to process orders to a P.O Box address.

When will I receive my item(s)?

We aim to despatch all orders within 48 hours of payment.  We ask however that you allow up to five working days for delivery.

If you have chosen something that has proven popular and is out of stock, we are happy to order more and will let you know as soon as they are available.  In this instance please allow a longer delivery time.  We will keep you informed of the progress of your order.

Can I have my order gift-wrapped?

Yes.  At Leather Noses we aim to spoil our customers and dogs.  If you would like your order gift wrapped please add the ‘gift wrapping’ product to your basket.

What do I do if my order hasn’t arrived?

If your expected delivery date has passed and you still haven’t received your order please contact us and we will help track down your parcel.

Can I cancel or amend my order?

We aim to process orders as quickly as possible and for this reason please telephone us to cancel or amend on 01245 974700.  It may be the case that the order has already been despatched.  If this happens, or if an item is no longer required please send the item back to us in line with our returns policy.

What is your returns policy?

We hope you and your dog are over the moon with your order.  If for any reason you are not entirely happy with your goods then you can return any item(s) in the original condition, with tags attached, for a full refund within 30 days of delivery.  Please email info@leathernoses.co.uk or telephone 01245 974700 and we will let you know the steps to take.

What do I do if my order is damaged/faulty or I am missing an item(s)?

Please contact us as soon as you receive your order and let us know which items you wish to return or that are missing.  We will need your order number with details of the damaged or missing item(s).  For damaged items we will also ask you to send a photo of both the damaged item, and its packaging.  We will constantly review our packaging to try and prevent any further disappointments.

What should I do if I have a complaint?

Please email info@leathernoses.co.uk or call us on 01245 974700 and we will do our best to resolve any issues you may have.

We have also registered with the Online Dispute Resolution (ODR) service which provides a dispute resolution platform for consumers and can be accessed at:  https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN